Refund policy

We want to provide you with the best experience possible and for you to love everything you purchase from us. At this time, we cannot accept returns or exchanges on candles and our handmade products however we will always strive to ensure the satisfaction of our customers. This is why all our handcrafted products have been carefully created to provide you with the best outcome. In addition, we advise that you read the care instructions to ensure the best possible experience with our products. ​

In the event that you received a damaged or default product where Dandy Lux is at fault, within 30 days of purchase we will be issue you a replacement product. We ask that you contact us at support@dandylux.co.uk. 

Alternatively, if you have any questions or concerns regarding a product you purchases, please reach out to your via email.